Return Policy & Service Repair

To ensure efficient repair handling and timely support, customers must follow Meditech’s return procedure before sending any product parts or accessories for repair.

Return Authorization Process

Before returning any replacement part or product component to Meditech, please:

• Obtain a Return Authorization (RA) from Meditech.
• Complete the Service Request Form with detailed product information, including:
  • Main unit serial number (SN)
  • Probe/accessory serial number (if applicable)
  • Software version
  • Detailed description of the issue
  • Previous communication records or related information

Freight & Repair Fee Policy

1. Within Warranty Period
(Excluding damage caused by misuse, accidents, unauthorized repairs, or non-manufacturing reasons)

• Customer is responsible for shipping, insurance, and related costs when returning the defective part to Meditech, including customs charges if applicable.
• Meditech covers the shipping and insurance costs for returning the repaired or replaced part back to the customer.

2. Out of Warranty Period

• Customer is responsible for all shipping, insurance, customs, and related transportation costs for returned parts and repaired products.

Important Notice:
Meditech is not responsible for any product or part returned without prior authorization or without an official service request. Any unauthorized shipment may be rejected, and all related costs will be the sender’s responsibility.

Please contact the Meditech Service Team before returning any defective items to ensure smooth processing and avoid unnecessary delays.

Training Center

Professional training and technical development are essential to maintaining efficient product operation and service quality.

Meditech provides training programs designed to enhance the knowledge and skills of service engineers, distributors, and healthcare professionals. Through structured training, hands-on practice, and practical field experience, our partners gain a deeper understanding of Meditech products and effective maintenance procedures.

Our trained service personnel are equipped with the expertise needed to provide reliable support and help ensure Meditech medical equipment continues operating safely and efficiently.

Meditech Group — Supporting Healthcare Through Professional Service and Training.