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1．Warranty commitment
You are on the safe side: All Meditech products come with Two years free warranty. According to the warranty card enclosed in the packing box, the corresponding free warranty period is provided for the main unit and probe (transducer) in term of the date of production.
2. Process for the After-sales Customer Service
We truthfully welcome your valuable comments about our product and service. The general process to deal with
your feedback is as follows:
① Receive the feedback from the customer;
② Give the preliminary reply to the customer as soon as possible (in 24 hours) and ask for the detailed information about the product ,such as the series number of the main unit, Service Claim Form(need to be filled out by the customers)the model and version of the main unit, the detailed feedback or question. Meanwhile try the best to get the name and correspondence of the customer for tracing;
③ Provide the professional solutions to the feedback. If necessary, the broken part of the product should be returned to the manufacturer for reparation or replacement. The fee for the shipment depends on different situations, such as whether the product is in the free warranty period or not;
④ Ask for the feedback from the customer after the service;
⑤ Archive the whole process for the service.
Meditech is always ready to offer best after sale service to all our customers.
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